Within 3 days of receipt of your shipment. (Physical products ONLY)
In original condition.
Unwashed and Unworn.
In the original packaging.
must be in original packaging free of postage stickers and writing.
Tags must be attached to apparel and returned in protective plastic bag.
We want you to be happy and if you are not happy with your product you have the option of even exchange, store credit or a full refund.
- All packaged purchased for a 30 day span. No long-term contracts however all services and hours offered with package MUST be used within the 30 day package period.
- Retainer Clients please note: Hour updates are sent Monday and Friday. Weekly calls that are included with your package will not be deducted from your time. Text consultations, calls, email consultations, tasks all count and will be deducted from your hours.
- Calls under 30 mins will deduct 15 mins only from hours. Email consultations will count for 10 mins out of hours.
- Retainer hours do NOT roll over
- Always allow 24 hours for response to all inquiries.
- If you are not available for your scheduled call and did not give a 24 hours notice 30 mins will be deducted from your hours.
- If you have a social media management package please remember you get one weekly 15 min phone call. If you require a consultation outside of that you'll need to pay the consultation fee. It is a good idea to try and plan for the same consultation slot each week but not required.
- WE DO NOT ACCEPT INFORMATION PERTAINING TO YOUR PACKAGE, SERVICES, TASK VIA TEXT IT MUST BE EMAILED.
*If items are not in original condition we can not accept them.*
We do not issue refunds on services.
Q: MY ORDER WILL NOT PROCESS AND I KNOW I HAVE AVAILABLE FUNDS ON MY CREDIT/DEBIT CARD?
A: It is possible that you are providing two different addresses for the billing and shipping address. Unfortunately we only ship to the billing address that you're bank has on file. You do have the option of paying via PayPal as long as your shipping to a confirmed address.
Q: Do hours purchased roll over to the next month if not used.
A: No, hours are use them or lose them. Hours do not roll over. We suggest using your hours we will not issue refunds for hours not used.
Q: When are hours deducted from my account?
A: Time is deducted from your retainer account when you assign tasks and they are completed, creating and editing content, consultations outside of those that come with your package, market research etc. If you are unsure if something with count against your hours please feel free to ask your assign account rep. We do not use your hours for correcting mistakes made by our team.
Q: Is there a breakdown of hours?
A: Sure, Please see below:
1.5 hours to make 5 graphics this includes flyers and social media
2 hours for every five mock product designs
Q: WHY WAS I CHARGED TWICE?
A: If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
Q: HOW DO I USE A STORE CREDIT AND A COUPON CODE?
A: Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.
Q: I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?
A: Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notify me when available" and enter your email address. When the item is back in stock you will be notified by email.
Q: WHAT'S THE RETURN POLICY?
A: Please see the returns section on this page.
PLEASE NOTE: We do not issue refunds on service purchases this means websites. Please be sure you are ready to work on your website as we do not issue refunds because of hardship or life issues. if you are unhappy for any reason please let your account rep know and we will do all we can to make it right.
PLEASE NOTE WE ARE NOT OPEN ON SATURDAY-SUNDAY